Contact Travoa

In an emergency

Call 112 first. During a trip, the Safety button on the trip screen lets riders and drivers call emergency numbers and share the trip’s details with someone they trust. Once you are safe, report what happened to us (below).

Help with the app

In the app, open the Account tab and tap Help. Or write to our support team:

{{SUPPORT_EMAIL}}

• Write from your institution email address if you can, so we can find your account.
• For a problem with a ride, tell us roughly when it was, and the pickup and drop-off.
• Phone: {{SUPPORT_PHONE}} ({{SUPPORT_HOURS}}).

Report a member or a safety concern

• The quickest way is in the app: report the person from the trip screen, from the trip in Activity, or from the chat. You can block them from the same places, so you aren’t matched again.
• Reports go to your institution’s Travoa administrators, and Travoa may also review them. We don’t tell the person you report who reported them.
• You can also email {{SUPPORT_EMAIL}}. Please include the person’s name and when the ride took place.

Payments and refunds

Riders pay drivers directly, by UPI or in cash. Drivers top up their Travoa wallet through Razorpay to settle the platform fee. Our Refund & Cancellation Policy explains what to do if a payment goes wrong. For a top-up, include the date, the amount and the Razorpay payment ID (it starts with “pay_”).

Your personal data

For questions, requests or complaints about your personal data, including access, correction and deletion, contact our Grievance Officer:

{{GRIEVANCE_OFFICER_NAME}}
{{LEGAL_ENTITY_NAME}}
{{REGISTERED_ADDRESS}}
Email: {{CONTACT_EMAIL}}

See also our Privacy Policy and how to delete your account.

For colleges and institutions

• Is your college not on Travoa yet? Travoa is available only at participating institutions. Ask your college to get in touch, or tell us at {{SUPPORT_EMAIL}}.
• Institution administrators can reach us at the same address for help with the administrator portal, members or billing.

Who we are

{{LEGAL_ENTITY_NAME}}
{{REGISTERED_ADDRESS}}
Email: {{SUPPORT_EMAIL}}
Phone: {{SUPPORT_PHONE}}